CX Roundtable

Today's customers expect every interaction to be relevant, connected and seamless. As AI, unified data and intelligent automation transform the digital ecosystem, organisations must move beyond campaign-led engagement to orchestrated customer journeys that adapt in real time.

Hosted as a closed-door roundtable alongside the 20th Edition of Marketing Conclave, this session brings together India's leading CX, customer success, digital transformation and marketing leaders to exchange practical insights on building hyper-personalised experiences, leveraging Agentic AI responsibly, and driving measurable business outcomes through journey orchestration.